STAY AWAY FROM HERE AND GIVE ME MY MONEY BACK. If I could leave negative stars I would. Placed my order 2 hours before it was received, and it was delivered an hour late. I called 20 minutes after I should've gotten my order and the woman I spoke with said it would be any minute, then she hung up before even verifying who I was or what my order number was. Another 30 minutes went by and I called 6 times in that 30 minute span just to sit on hold and never once spoke to a person. Even after getting our deep dish and calzone it was cold, and the worst excuse for pizza I’ve ever had. We both had one slice of our 16 inch and a few bites of our calzone before my stomach realized something was wrong and it came back up. Clearly something was not cooked correctly, not to mention both orders were completely incorrect when it came to what we ordered. Anyone in the Lisle or Naperville area, go to Wheaton or Woodridge for your Rosati's pizza. They have never given me any issues, and their quality of food is great, as well as their customer service. It’s way better than whatever these people call this. I'd request a refund and return the food, but nobody is capable of answering the phone. Coming from someone who's worked for Rosati's, grow up and do your job. Give me my $75 back since your employees are in capable of answering the phone.
Update: Can confirm this is food poisoning. STAY AWAY FROM HERE.
Christina Georgios
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July 31, 2025
I’ve been a regular Rosati’s customer for years, ordering at least twice a month, but this experience was by far the worst.
I placed an order for two thin crust pizzas and a coupon deal (pizza, wings, and a liter of soda for $39.99). The pizzas arrived 1.5 hours later (after being told it would be under an hour) and were thick crust, uncut instead of the standard thin crust I’ve always received.
The wings were another disaster. I requested bone-in (which the lady said she’d honor as a favor) and they arrived half-cooked, gooey, and literally swimming in Italian dressing. When I called to clarify, I was told that “Italian dressing” is their garlic Parmesan sauce – which is a stretch at best.
When I asked to speak to a manager (I believe her name was Sarah), she immediately got defensive. Instead of listening, she blamed me, saying Rosati’s has over 10 crust types and that I should have been “specific” about wanting traditional thin crust. I’m sorry, but when someone says “thin crust” at Rosati’s, that’s always been square-cut, traditional thin – not thick pan pizza.
Her “solution”? To note my account. No apology, no accountability – just an attitude. When I brought up the wings being undercooked, she snapped back that I was “complaining after she did me a favor” by honoring the coupon.
To top it off, she started the call by claiming this was my “first order” despite the fact that she greeted me by name when I placed it and I order regularly.
For the record: I wasn’t looking for a freebie. I tipped nearly half the bill upfront because I appreciate good service. What I expected was accountability and basic customer service, and I got neither.
After this experience, I checked their online reviews – and sure enough, they rarely go above 2 stars. Now I understand why. If this is the “management” representing Rosati’s, it’s no wonder.
Gabriel Cruz
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April 14, 2026
As a delivery driver for Uber I shouldn’t have to wait 20 minutes for the pizza that shoulda been ready when I got here. They don’t care and criticize the drivers for not having a pizza bag. If they are forcing us to get a bag for their delivery they should have my delivery ready when I get there.
Bruce Wayne
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May 13, 2026
This new manager, I believe her name is Sarah is better than the last manager.
Food is amazing & love the way they balance the pizza toppings!
Also shout out to Max for being an amazing delivery driver!
King Arthur
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February 16, 2026
Poor quality food, service dismal and not on time. Placed order at 3 to be done by 5; arrived at 5, finally ready at 545. They are putting a 3.99% fee on top of credit and ATM transactions though I’m thinking not able to on debit cards per state law.
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406 W 5th Ave, Naperville, IL 60563, USA
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STAY AWAY FROM HERE AND GIVE ME MY MONEY BACK. If I could leave negative stars I would. Placed my order 2 hours before it was received, and it was delivered an hour late. I called 20 minutes after I should've gotten my order and the woman I spoke with said it would be any minute, then she hung up before even verifying who I was or what my order number was. Another 30 minutes went by and I called 6 times in that 30 minute span just to sit on hold and never once spoke to a person. Even after getting our deep dish and calzone it was cold, and the worst excuse for pizza I’ve ever had. We both had one slice of our 16 inch and a few bites of our calzone before my stomach realized something was wrong and it came back up. Clearly something was not cooked correctly, not to mention both orders were completely incorrect when it came to what we ordered. Anyone in the Lisle or Naperville area, go to Wheaton or Woodridge for your Rosati's pizza. They have never given me any issues, and their quality of food is great, as well as their customer service. It’s way better than whatever these people call this. I'd request a refund and return the food, but nobody is capable of answering the phone. Coming from someone who's worked for Rosati's, grow up and do your job. Give me my $75 back since your employees are in capable of answering the phone. Update: Can confirm this is food poisoning. STAY AWAY FROM HERE.
I’ve been a regular Rosati’s customer for years, ordering at least twice a month, but this experience was by far the worst. I placed an order for two thin crust pizzas and a coupon deal (pizza, wings, and a liter of soda for $39.99). The pizzas arrived 1.5 hours later (after being told it would be under an hour) and were thick crust, uncut instead of the standard thin crust I’ve always received. The wings were another disaster. I requested bone-in (which the lady said she’d honor as a favor) and they arrived half-cooked, gooey, and literally swimming in Italian dressing. When I called to clarify, I was told that “Italian dressing” is their garlic Parmesan sauce – which is a stretch at best. When I asked to speak to a manager (I believe her name was Sarah), she immediately got defensive. Instead of listening, she blamed me, saying Rosati’s has over 10 crust types and that I should have been “specific” about wanting traditional thin crust. I’m sorry, but when someone says “thin crust” at Rosati’s, that’s always been square-cut, traditional thin – not thick pan pizza. Her “solution”? To note my account. No apology, no accountability – just an attitude. When I brought up the wings being undercooked, she snapped back that I was “complaining after she did me a favor” by honoring the coupon. To top it off, she started the call by claiming this was my “first order” despite the fact that she greeted me by name when I placed it and I order regularly. For the record: I wasn’t looking for a freebie. I tipped nearly half the bill upfront because I appreciate good service. What I expected was accountability and basic customer service, and I got neither. After this experience, I checked their online reviews – and sure enough, they rarely go above 2 stars. Now I understand why. If this is the “management” representing Rosati’s, it’s no wonder.
As a delivery driver for Uber I shouldn’t have to wait 20 minutes for the pizza that shoulda been ready when I got here. They don’t care and criticize the drivers for not having a pizza bag. If they are forcing us to get a bag for their delivery they should have my delivery ready when I get there.
This new manager, I believe her name is Sarah is better than the last manager. Food is amazing & love the way they balance the pizza toppings! Also shout out to Max for being an amazing delivery driver!
Poor quality food, service dismal and not on time. Placed order at 3 to be done by 5; arrived at 5, finally ready at 545. They are putting a 3.99% fee on top of credit and ATM transactions though I’m thinking not able to on debit cards per state law.